Notes on the problems we see most often in customer intake, scheduling and everyday admin, and what tends to fix them.
Why a shared folder and a spreadsheet always lose to expiry dates, and what works instead.
Why the morning queue is almost never a staffing problem, and what is actually going on.
Downtime logging nearly always fails at the same point: reporting costs the operator too much effort.
When retyping from the field into the office can genuinely go away, and how to tell it is still too early.
